Your Questions, Answered

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  • Santa’s Winter Garden is an immersive, outdoor Christmas experience set within the historic walled gardens of Fulham Palace in west London. Families will follow a snow-dusted trail of twinkling lights and storytelling, with hidden moments of magic along the way, before a private visit with Santa himself. The experience is designed as a premium, limited-capacity event and will bring a true cinematic white Christmas to life using live event experts and the same professional special effects seen across television and film.

  • Santa’s Winter Garden will take place at Fulham Palace, Bishop’s Avenue, Fulham, London SW6 6EA – a Grade I listed palace with beautiful historic gardens right on the River Thames. 

  • You should allow around 90 minutes to 2 hours from arrival to your visit with Santa and the end of your journey.

  • Santa’s Winter Garden will be ready for Christmas 2026 running from November 19th through to December 23rd.

  • The experience is designed for families with children who still believe in the magic of Santa, but older siblings, grandparents, friends and carers are very welcome. We anticipate the ideal age range for children will be roughly 2–10, but all ages can enjoy the setting, lights and atmosphere. Adult tickets can only be purchased with at least one child ticket.

Gold ribbon banner with the text 'Tickets & Waitlist' on a dark teal background.

  • Exact inclusions will be confirmed closer to on-sale, but a standard family ticket will include:

    • Timed entry to Santa’s Winter Garden trail

    • A snow-filled, theatrical journey through the gardens

    • A private visit with Santa for your booking group

    • Time for your own photos with Santa (and the option to purchase professional images)

    Any optional add-ons will be clearly listed when tickets go on sale.

  • Three ticket types (Standard, Off-Peak and Super Off-Peak) will be available dependant on the dates you choose. Prices start at £36 for a Child ticket and £18 for a Grown-up ticket. Go to BOOK TICKETS for full details.

  • Group tickets for Santa’s Winter Garden will be available when tickets go on sale.

    Group bookings are ideal for larger parties who would like to attend together within a single session and enjoy the experience at a relaxed, unhurried pace.

    To help us give groups the best possible experience, all group enquiries are handled separately via our dedicated Group Booking Information Centre, where our team can advise on availability, pricing and suitable session options.

    Group tickets will be released alongside general sale.

    For all group enquiries, please contact our Group Booking Information Centre once sales open.

  • As a premium, limited-capacity experience using professional special-effects teams, tickets will be priced in line with comparable high-end Christmas events in London with Adult Entry Tickets starting from £18 and Child Entry Tickets starting from £36. Go to BOOK TICKETS for full details.

    A small booking fee will apply to cover ticketing and payment processing. This will be clearly shown at checkout.

  • We aim to offer some flexibility to move to another available session (subject to availability and an admin fee). Full details of any change policy will be included in the ticket terms and conditions.

    Tickets will be sold subject to our event terms and conditions. As with most timed, limited-capacity events, tickets will be non-refundable except in specific circumstances set out in our terms (for example, if we have to cancel a session). These details will be available before you complete your booking.

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  • Fulham Palace, Bishop’s Avenue, Fulham, London SW6 6EA. 

    However entry to Santa’s Winter Garden is via Church Gate next to All Saints Church, Fulham SW6 3LF

    • Underground: The nearest Tube station is Putney Bridge (District Line), about an 8–10 minute walk through Bishops Park to Fulham Palace. 

    • Bus: Several bus routes serve the area around Fulham Palace Road and Putney Bridge, including routes 14, 22, 74, 220, 414 and 430 (routes may be subject to change—please check TfL before you travel). 

    • Rail: Putney (National Rail) is across the bridge on the south side of the Thames; from there you can walk or take a short bus or taxi.

    We strongly recommend travelling by public transport where possible.

  • Fulham Palace does not have general public parking on site. There is an accessible parking bay for Blue Badge holders only within the gated car park (pre-booking will be required). Nearby, there are pay-and-display bays on Bishop’s Avenue and additional paid parking options in the local area. 

  • Yes. Taxis and ride-share vehicles can drop off and pick up in Church Gate just off Fulham High Street, close to the main entrance. We’ll share any specific drop-off points and wayfinding information with ticket-holders ahead of the event.

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  • We want Santa’s Winter Garden to be as accessible and inclusive as possible. We are working closely with the Fulham Palace team and design partners to create an experience that considers mobility, sensory and other access needs from the outset. Fulham Palace already provides step-free access to key areas of the site and has detailed access information, which we are using as a starting point. 

  • The trail is being designed with step-free routes wherever the historic garden layout allows. Some areas may have gentle slopes, gravel, grass or temporary surfaces. We’ll include clear information in our Accessibility Guide about gradient, surface type and distance so you can decide what’s right for your party.

  • A large proportion of the Santa’s Winter Garden will be entirely suitable for wheelchair users and guests with limited mobility, and we are planning the experience with this in mind. However, as this is a historic site and largely outdoors, some areas may be more challenging, especially in bad weather. Our Accessibility Guide will give realistic detail, and our on-site team will be on hand to support where possible.

  • There are no parking spaces for Blue Badge holders within the Fulham Palace grounds however, Blue Badge holders can park for free without a time limit in designated disabled bays or shared-use spaces along Bishops Avenue.

  • Yes. We can offer a complimentary ticket for an essential companion / carer for guests who require one.

    We are pleased to be working with Nimbus Disability, utilising their Access Card Scheme and Digital Access Pass system to provide our customers with a consistent and improved experience when accessing necessary support.

    Find out more about how the scheme works and how to apply for your free Santa’s Winter Garden Digital Access Pass on our accessibility page HERE.

Gold ribbon banner with text 'Children, Ages & Group Sizes' on a dark blue background.

  • There is no strict minimum or maximum age, but the experience is crafted for children who still believe in Santa. Children under 16 must be accompanied by an adult. Adults over 16 must be accompanied by a child.

  • Infants (under 12 months) are admitted free of charge but must still be included on the booking for safety and capacity planning but do not have a full Santa visit or gift included in the booking. If you would like to include your baby in the magic of a santa visit then a full child ticket should be purchased.

  • To keep the experience intimate and magical, there will be a maximum group size per booking of 4 children and/or 10 adults. Larger groups can book by contacting our dedicated GROUP BOOKING SUPPORT CENTRE. To enquire about a group booking fill in our pre-booking form here.

    Alternatively you can email us at groups@seetickets.com.

  • We understand that many families like to visit together. You will be able to book the same time slot as friends or relatives. If the total becomes more than the maximum group size then separate bookings will need to be made.

A gold ribbon banner with the text "What to Expect" on a dark teal background.

  • You’ll arrive at Fulham Palace at your timed entry, check in with our team and then set off along a snowy, illuminated trail through the gardens. Along the way, you’ll discover different scenes and interactive moments, before ending with a private family visit to Santa in his cosy London “North Pole” hideaway.

  • We recommend arriving 20–30 minutes before your scheduled entry time to allow for walking from public transport or local parking, checking in, using toilets and getting your bearings. Final arrival guidance will be sent with your booking confirmation.

  • Santa’s Winter Garden is primarily an outdoor experience in historic gardens. Paths will be lit, but at times may be uneven or damp underfoot. Please dress for winter weather: warm layers, waterproof coats, sensible shoes or boots, hats and gloves. If your little ones want to come in Christmas jumpers or fancy dress, that’s absolutely fine too.

    We are designing the trail to be as weather-resilient as possible, with some covered areas and indoor elements. However, this is a winter outdoor experience, and the event will go ahead in rain or cold. Please dress accordingly. In the unlikely event of severe weather that makes the site unsafe, we may have to cancel or reschedule specific sessions, and we’ll contact affected ticket-holders directly.

  • Yes, you’ll be able to capture your own photos and videos for personal use. Professional photography and/or videography may also be available to purchase. We’ll share full details closer to opening, including any areas where flash or filming may be restricted for safety or to protect the experience for other guests.

  • Santa's Winter Garden is in the same genre as the UK's most loved immersive Christmas experiences — a theatrical, snow-filled journey for families who want something genuinely magical rather than a standard grotto visit. Like the best experiences of this kind, it's intimate, limited-capacity, and completes with a private moment with Santa. Unlike most, it takes place within the extraordinary setting of the gardens of an historic Grade I listed Palace in London, using the same professional snow effects seen in major Christmas films.

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  • Yes. Toilets and baby changing facilities will be available on site at Fulham Palace. We will signpost the nearest facilities to each stage of the trail, including accessible toilets.

  • Yes. The trail is being planned with families in mind, and buggies/prams will be welcome, though some sections of path may be narrower or have uneven surfaces. There may be points where buggies are parked briefly before entering certain spaces; any such arrangements will be clearly explained on the day.

  • A range of festive food and drink options will be available on site – think hot chocolate, mulled drinks for grown-ups, and seasonal snacks. Full details of catering, opening times and any dietary options will be confirmed nearer the time.

Gold ribbon with black text that reads 'Weather & Other Practicalities' on a blue background.

  • Yes, the event is designed as a winter outdoor experience and will go ahead in most weather conditions, including rain and cold temperatures. Please dress appropriately. In the event of extreme weather that makes the site unsafe, we may need to cancel or reschedule affected sessions and will contact ticket-holders directly with their options.

  • No, pets (including dogs) will not be permitted, except for registered assistance dogs. Fulham Palace gardens already restrict dogs to protect the botanic garden and wildlife. 

  • Santa’s Winter Garden will be a smoke-free and vape-free event area.

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  • The best way to keep up to date with all the latest info including Golden Ticket competitiions is to join the Santa’s Winter Garden instagram.

  • If your query isn’t covered in our FAQs you can reach our customer service team directly for help HERE