Gold ribbon banner with black text reading 'Accessibility Guide' on a dark teal background.

We want every family to feel welcome at Santa’s Winter Garden and to be able to plan their visit with confidence.

Set within the beautiful historic grounds of Fulham Palace, Santa’s Winter Garden is a festive journey through illuminated gardens, magical Christmas experiences and a very special visit with Santa.

As much of the experience takes place outdoors within historic gardens, some surfaces and areas may be more challenging for guests with limited mobility. This guide is here to help you understand what to expect before you arrive.

If you have an access requirement that isn’t covered below, please get in touch with our team and we’ll be happy to help.

Essential Companion

We are pleased to be working with Nimbus Disability, utilising their Access Card Scheme and Digital Access Pass system to provide our customers with a more consistent and improved experience when accessing necessary support.

This scheme is designed for all customers who require adjustments to make their visit more comfortable, such as essential companion tickets. By partnering with Nimbus Disability, a leading authority on accessible ticketing run by and for disabled people, we can better understand and meet your access requirements in a consistent and secure manner. This also helps to protect these provisions from potential misuse.

Through this scheme, you can apply for a free Digital Access Pass specifically for use with Santa’s Winter Garden, or you can choose to apply for a full Access Card for broader recognition.

  • You can submit a free application for a Digital Access Pass via Nimbus.

    As part of the application, you will need to provide relevant evidence and a narrative about your access requirements, allowing Nimbus to allocate the appropriate symbols representing the barriers you face.

    Once your application is approved, your Digital Access Pass will be valid for three years. You will receive a digital ID number.

    You can use your Digital Access Pass ID Number to access facilities and make bookings with Santa’s Winter Garden, streamlining the process and potentially allowing you to book access provisions online.

    • The Access Card is a universal way of conveying your access requirements that clearly communicates your requirements to thousands of organisations, venues, events, and ticketing systems across the UK and beyond.

    • It costs just £15 for three years, you can choose to upgrade your free registration to a full Access Card through the application process..

    • The Access Card features symbols that discreetly highlight the barriers you face and the reasonable adjustments you may need, such as level access, essential companion, or assistance with visual or auditory information.

    • Presenting your Access Card or its unique identification number can often reduce the need for repeated explanations and the submission of extensive personal documentation.

    • The Access Card can also work online with ticketing systems to unlock necessary access facilities.

    • The Access Card app provides a personalised directory of accessible venues.

  • To apply for your Santa’s Winter Garden Digital Access Pass, please click HERE. You will be directed to a simple application form where you can upload any validating evidence and provide a description of your access requirements.

    Already Have an Access Card or a Santa’s Winter Garden Digital Access Pass?

    • If you already have a Nimbus Access Card, you do not need to apply again.

    • To use your Access Card or your Santa’s Winter Garden Digital Access Pass Number (found on your confirmation email), please visit our booking page, select your Essential Companion/Carer ticket/s and enter your Nimbus ID at the checkout. 

  • We are committed to making our services as accessible as possible and ensuring we understand and can effectively meet the diverse needs of our customers with disabilities. By working with Nimbus Disability and their recognised and award-winning Access Card Scheme, we can:

    • Provide a more consistent and reliable way to assess and accommodate access requirements.

    • Offer a streamlined booking process, potentially including online booking for access provisions.

    • Ensure our staff can provide appropriate support based on validated access needs.

    • Help protect access provisions from potential misuse.

    Our commitment to accessibility remains unchanged, and our friendly team is still here to support you if you have any questions or need assistance. For further support, please contact Customer Support.

  • Santa’s Winter Garden takes place within the historic grounds of Fulham Palace.

    Entry to Santa’s Winter Garden is via Church Gate, next to All Saints Church, Fulham.

    Please use SW6 3LF when planning your journey to Santa’s Winter Garden, rather than the main Fulham Palace postcode.

  • The nearest Underground station is Putney Bridge on the District line, approximately a 10-minute walk from Fulham Palace through Bishop’s Park.

    Please be aware that Putney Bridge Underground station does not provide step-free access from train to street.

    If you require a step-free journey, we recommend using Transport for London’s accessible journey planner before travelling.

    Several bus routes also serve Fulham Palace Road and the surrounding area. Please check Transport for London before your visit for the latest travel information.

  • There are no parking spaces for Blue Badge holders within the Fulham Palace grounds however, Blue Badge holders can park for free without a time limit in designated disabled bays or shared-use spaces along Bishops Avenue

  • Taxis and ride-share vehicles can drop off and pick up in Church Gate just off Fulham High Street, close to the main entrance.

Getting Here

Planning Your Visit

  • We recommend allowing approximately 90 minutes to 2 hours for your Santa’s Winter Garden experience, from arrival through to the end of your journey.

  • We recommend arriving 20–30 minutes before your scheduled entry time to allow for walking from public transport or local parking, checking in, using toilets and getting your bearings. Final arrival guidance will be sent with your booking confirmation.

  • Santa’s Winter Garden is primarily an outdoor winter experience, with some indoor and covered elements along the way.

    We recommend dressing warmly and wearing sensible footwear suitable for winter weather. Paths may be wet or uneven in places, particularly following poor weather.

    The experience will usually continue in rain and cold weather. In the unlikely event that severe weather means we are unable to operate safely, affected ticket holders will be contacted directly with information about rearranging their visit.

  • Santa’s Winter Garden is primarily an outdoor experience in historic gardens. Paths will be lit, but at times may be uneven or damp underfoot. Please dress for winter weather: warm layers, waterproof coats, sensible shoes or boots, hats and gloves. If your little ones want to come in Christmas jumpers or fancy dress, that’s absolutely fine too.

    We are designing the trail to be as weather-resilient as possible, with some covered areas and indoor elements. However, this is a winter outdoor experience, and the event will go ahead in rain or cold. Please dress accordingly. In the unlikely event of severe weather that makes the site unsafe, we may have to cancel or reschedule specific sessions, and we’ll contact affected ticket-holders directly.

Your Journey Through Santa’s Winter Garden

We understand that knowing what to expect can help families feel more comfortable and prepared for their visit. Santa's Winter Garden is a magical, immersive experience that takes you through several different areas before your special meeting with Santa. Here's a little more about what to expect along the way.

  • Your journey begins at our reception area, where you'll be welcomed by our friendly Guardians, who will check your tickets before you enter the experience.

  • You'll enter the Winter Garden through a magical wardrobe, which leads into the illuminated gardens.

    If you or your child would prefer not to go through the wardrobe, an alternative entrance is available. Simply speak to one of our Guardians, who will be happy to help.

  • Your journey through Santa's Winter Garden takes you along a magical snowy trail, with twinkling fairy lights and festive decorations.

    Candy Cane Walk
    Step through a sparkling archway into a twinkling tunnel of fairy lights and hanging candy canes.

    Jingle Bell Trees
    Further along the trail, discover golden jingle bells hanging from the branches overhead.

    Toboggan Trail
    Enjoy a traditional sledging activity as grown-ups pull their children along on vintage sledges. The Toboggan Trail is wheelchair accessible, and wheelchair users are welcome to travel along the trail in their wheelchairs. However, the sledges themselves are not wheelchair accessible. Participation is optional.

    Lamplight Lane
    Continue along Lamplight Lane, where Victorian lanterns cast a soft, golden glow through the trees, creating a calm and peaceful part of the journey.

    Winter Wood
    Wander through a snowy woodland setting lined with golden fairy lights.

    Due to the natural woodland terrain, one section of Winter Wood may be unsuitable for wheelchairs and mobility scooters. However, an alternative accessible route will be available, and will be clearly signposted.

    Snow Maze
    Explore a glittering maze of snow-topped hedges and glowing lights, set against the backdrop of Fulham Palace. The Snow Maze is wheelchair accessible.

  • Your journey continues into North Pole Lodge, where children can write their letters to Santa, enjoy festive activities and prepare for their special visit.

    Our Guardians will be on hand to guide families through the experience.

  • Each family will enjoy a private visit with Santa. Children will never be required to sit on Santa's lap or have physical contact with him.

    Families can provide information about their children ahead of their visit, including their names and interests, through their See Tickets customer account. We recommend completing or updating this information at least 48 hours before your visit.

    If your child feels nervous or needs a little reassurance, please let one of our Guardians know.

    Each child with a paid Child ticket will receive a special gift from Santa.

  • After meeting Santa, families can enjoy a selection of traditional festive games before making their way towards the end of the experience.

    You'll also have the opportunity to view and purchase professional photographs and festive keepsakes to take a little Christmas magic home with you.

    Our Guardians will be on hand if you need any assistance.

Accessibility around Santa’s Winter Garden

The experience takes place across the historic grounds of Fulham Palace. The route will include a mixture of paved areas, gravel, garden paths, temporary event flooring and grass. As this is a historic outdoor site, some surfaces may be uneven and weather conditions can affect the ground.

  • Santa's Winter Garden is accessible to guests using manual and powered wheelchairs, as well as mobility scooters.

    Due to the historic nature of the gardens, one section of the route through Winter Wood is not suitable for wheelchairs or mobility scooters. However, an alternative accessible route is available, allowing guests to continue their journey through the experience.

    As the experience takes place largely outdoors, some surfaces may be uneven or more challenging to navigate, particularly following wet weather.

    If you would like to discuss the route before booking or visiting, please contact our team and we'll be happy to help.

    Please note that wheelchairs and mobility scooters are not available to hire at Santa’s Winter Garden. Guests requiring these should bring their own.

  • The experience takes place across the historic grounds of Fulham Palace, with a mixture of paved areas, gravel, garden paths, temporary event flooring and grass.

    As this is a historic outdoor site, some surfaces may be uneven and weather conditions can affect the ground.

    Before visiting, guests should be aware of the following:

    Approximate total route distance: Less than 1km

    Step-free access: The experience follows a step-free route. However, one section through the woodland in Winter Wood may be unsuitable for wheelchairs and mobility scooters. An alternative accessible route is available, allowing guests to continue their journey.

    Slopes and gradients: There are some gentle slopes and gradients along the trail.

    Seating and rest points: There are seating areas along the trail where guests can stop and rest. These are marked on our accessibility map, which can be viewed here.

  • There will be opportunities to sit and rest at points throughout the experience. These are marked on our accessibility map, which can be viewed here.

    If somebody in your party has difficulty standing or queuing because of an access requirement, please speak to a member of our team on arrival.

Sensory Information & Additional Needs

Santa's Winter Garden is an immersive Christmas experience featuring festive lighting, music, sound effects and artificial snow. To help families plan their visit, we've outlined what to expect and the support available for guests with sensory sensitivities or additional needs.

  • Santa's Winter Garden is an immersive Christmas experience and includes festive lighting, music, sound effects and artificial snow.

    Some areas of the gardens will be darker, with illuminated pathways and Christmas lighting throughout.

    During your visit, you may experience:

    • Christmas music and sound effects

    • Illuminated and moving lights

    • Darker areas of the gardens

    • Artificial snowfall

    • Busy periods and increased crowd noise

    • Seasonal food and drink smells

    For families who may benefit from a quieter, more relaxed experience, we also offer Quiet & Calm sessions. These sessions have reduced capacity and adjustments to music and sound levels to help create a calmer environment for guests with sensory sensitivities or additional needs.

    You can find available Quiet & Calm sessions on our booking calendar.

    If you or someone in your party has sensory sensitivities and would like further information before visiting, please contact our team.

  • We understand that knowing what to expect before arriving can help make a visit more comfortable.

    Santa's Winter Garden is an immersive festive experience, with Christmas lights, music, sound effects, artificial snow and areas of lower lighting.

    Throughout the experience, you'll encounter Guardians dressed in character who may engage families in storytelling and interactive activities. Children are welcome to observe rather than participate if they prefer.

    You can find more information about the sensory elements of the experience in the section above.

    To help families prepare, we've included a Your Journey Through Santa's Winter Garden section in this guide, which explains what to expect at each stage of the experience.

    If you or someone in your party has additional needs or would like to discuss what to expect before your visit, please contact our team and we'll be happy to help.

  • We offer Quiet & Calm sessions for families who may benefit from a quieter, more relaxed experience.

    These sessions have reduced capacity and adjustments to music and sound levels to help create a calmer environment for guests with sensory sensitivities or additional needs.

    Quiet & Calm sessions can be found on our booking calendar, where you can view available dates and times.

Facilities & Assistance

  • Toilet facilities, including accessible toilets and baby changing facilities, are available at Santa’s Winter Garden.

    All facilities will be clearly signposted, and their locations are marked on our accessibility map, which can be viewed here.

  • Registered assistance dogs are welcome at Santa’s Winter Garden.

    Unfortunately, other dogs and pets are not permitted within the experience.

  • A selection of festive food and drink will be available to purchase during your visit.

    We kindly ask that guests do not bring their own food and drink into Santa's Winter Garden. Exceptions are made for guests with specific dietary or medical requirements.

    Allergen information will be available from our individual food and drink operators. If you have a food allergy or intolerance, please speak directly to the relevant team before ordering.

Need a Little More Help?

If you have any questions about accessibility at Santa's Winter Garden or would like further information before your visit, please get in touch.

Our team will be happy to help with any queries.

Email the team here